Pino - Chalet Stella Alpina

🏠 GENERAL REGULATIONS – MyHoliday Livigno

1 – GENERAL RULES
The Regulations of the accommodation facility are established to ensure a uniform, orderly, pleasant, and peaceful use of the structure by all guests. They have contractual value between the accommodation facility and the Guest; therefore, the request to stay in the structure and its acceptance by Myholiday Livigno imply full acceptance of these Regulations.
Failure to comply with the Regulations and additional provisions by the Management will result in expulsion from the facility and reporting to national and international tourist organizations, as well as notification to Public Authorities if the violation suggests the possible commission of a crime.
All signs located in areas owned by and/or pertaining to the structure must also be respected.
Parents (or legal guardians) are jointly responsible for any acts committed by their minor children within the structure and must supervise them to ensure they behave politely and respectfully toward others. They are fully responsible for ensuring compliance with quiet hours, proper use of restrooms — which are not to be considered play or gathering areas — and equipment provided by the facility. Any activity likely to disturb other guests is prohibited. All rules in these contractual regulations must be respected.
The behaviour of adults and minors is contractually relevant. Therefore, any violation of these Regulations or normal rules of civil conduct will result, at the unquestionable judgment of the Management, in immediate termination of the contract and expulsion of the Guest within 5 hours from the notification of the facts. In such cases, the Management is authorized to retain amounts already paid and request remaining balances, including damages, without prejudice to the right to claim further proven damages.

2 – CHECK-IN & ACCEPTANCE

Check-in takes place at our office located in Via Saroch 1688 or directly at the apartment. Guests must communicate their approximate arrival time in Livigno at least two days before arrival. Check-in is available from 4:00 PM onwards. For arrivals after 10:00 PM, a €50 surcharge applies.
Upon arrival, guests must provide identification documents, which will be photocopied or digitalized for Public Security reporting.
Guests must settle the remaining balance upon arrival unless they have already paid in full.
Minors not accompanied by an adult will be accepted only with a signed authorization from parents (or legal guardians), including a phone number and a copy of ID.
According to Italian law, the Management has the right to expel without notice anyone who violates the regulations or causes damage or disturbance.
Apartments are available from 4:00 PM on arrival day and include bed linen, towels, and kitchenware. They must be vacated by 9:00 AM on departure day. Rates are daily regardless of arrival time.
For safety reasons, access to apartments is prohibited for anyone not registered unless expressly authorized by the Management. Unauthorized persons will be reported to the Authorities, extra costs will be charged from the first day of booking, and the contract may be immediately terminated with expulsion within 5 hours. Exceptionally, additional guests may be authorized with extra fees.

3 – RATES

Rates are daily, regardless of check-in time.

4 – DEPOSIT, BALANCE & CANCELLATION POLICY

The deposit is equal to 50% of the total stay.
The balance must be paid 14 days before check-in or within different terms depending on the period and booking conditions. Animals or special requirements must be communicated at the time of payment.
Payment methods (bank transfer, credit card, others) are agreed upon depending on the stay period.
For cancellations, the 50% deposit is retained up to 29 days before check-in. From 29 days onward, or in case of no-show or early departure, the full amount of the stay is charged.

5 – SECURITY DEPOSIT

By accepting these terms, the Guest acknowledges and accepts the use of their credit card details as a security deposit for any damages to the apartment.
Card data will be used exclusively for covering damages occurring during the stay.
The deposit is automatically converted into a security guarantee upon arrival. It is not included in the rental fee and cannot be used to offset it.
It is fully refundable within 2 days after departure provided that:
• no damages beyond normal wear and tear are found
• no fines for illegal activities, pets, subletting, or interrupted services were issued
• trash and waste were disposed of in designated areas
• dishes were washed and stored properly
• all keys were returned
• no outstanding payments remain
• linen and towels are not missing or damaged
• no unauthorized early arrivals or late departures occurred
• ZTL/VASP permits are left in the apartment
• the guest was not expelled by the structure or Authorities
The Management reserves the right to modify these conditions at any time.

6 – QUIET HOURS, ORDER & BEHAVIOUR

During 1:00 PM–3:00 PM and 10:00 PM–8:00 AM, any noise that may disturb guests is prohibited. Radio and TV use must be moderate.
Staff intervention for noise complaints results in a €50/hour penalty deducted from the deposit and may lead to immediate expulsion.
It is forbidden to:
• smoke inside the structure
• use musical instruments
• move furniture or furnishings
• enter apartments with ski boots
• bring skis, snowboards, bicycles, or similar equipment inside
• access staff-only areas
• perform maintenance (skis, bikes, etc.) outside designated areas
• damage plants or flowers
• leave waste outside proper containers
• bring weapons, knives, sticks, or dangerous objects
Security personnel (Myholiday team) are always authorized to enter apartments for checks and to enforce regulations.

7 – WATER

Water is a precious resource; misuse is prohibited. It is allowed only for primary needs.

8 – HEATING

Apartments feature central heating programmed according to Italian regulations (Law 10/1991 and DPR 412/1993).
Temperature cannot exceed 20°C (+2°C tolerance, max 22°C).
Heating will not be activated when outdoor temperature is above 20°C; if requested, the cost is €10/day.
It is strictly forbidden to:
• leave doors or windows open in winter
• use heating to dry clothes
Violations incur a €50/day charge and possible expulsion.

9 – PARKING

Where apartments include parking, only one space is provided per unit.
The Management may arrange towing of improperly parked vehicles at the owner’s expense.
Motorcycles with loud engines must be started outside the parking area.

10 – PETS

Must be declared at booking or check-in.
Only small and medium pets are allowed (transportable in a 70×30×50 carrier, approx. 10 kg). Large dogs and cats require written authorization.
Pets must be kept on a leash or in a carrier in common areas and cannot be left alone.
It is forbidden to:
• allow animals on beds, sofas, chairs, or tables
• use facility linen for pets
Any damage or traces (fur, waste, etc.) will be charged.
Pets must be vaccinated.

11 – FOOD SAFETY & HYGIENE

Food and drinks may only be consumed in kitchens and designated dining areas.
Only toilet paper may be thrown in the toilet; all other materials are prohibited.

12 – RECEPTION & PAYMENT

Payment of the stay must be completed upon arrival unless already settled.
Cash, credit cards, and debit cards are accepted.

13 – WI-FI

Available free of charge; network name and password are provided at check-in.

14 – DEPARTURE

Apartments must be vacated by 9:00 AM and keys returned to the office.
Damages or breakages must be reported and paid before departure.

15 – TRANSFER SERVICE

Upon request (at least 7 days in advance), the structure organizes paid transfers through affiliated taxis.

16 – USE OF SERVICES ON DEPARTURE DAY

Guests may use services until 9:00 AM.
Use beyond this time is subject to Management approval.

17 – MEDICAL ASSISTANCE & INFECTIOUS DISEASES

Emergency numbers and medical contacts are provided in the apartment.
Any infectious disease must be reported to the Management.

18 – SAUNA (only in some structures)

Use is permitted only for registered guests.
Showering before entering is mandatory.
Shouting, smoking, and food are prohibited.
Guests under 18 must be accompanied; entry is forbidden for children under 6.

19 – BARBECUE (only in some structures)

Available from 9:30 AM to 10:00 PM.
After use, clean thoroughly and ensure the fire is completely extinguished.

20 – CLEANING

Trash must be disposed of in external containers.
Dishes must be washed and stored.
Final cleaning does not include kitchen tidying or waste disposal.
Otherwise, at least €100 will be deducted from the deposit.

21 – LIABILITY

The Management is not responsible for:
• water, electricity, gas, or internet interruptions
• occasional malfunctions
• theft or loss
• natural events (bad weather, disasters, etc.)
• vehicle damage or theft
No discounts are provided for inconveniences caused by such events.

22 – SHUTTLE SERVICE

Not available.

23 – DAMAGE, THEFT & INVENTORY

Any damage is charged to the responsible party.
Each apartment includes an inventory list to be checked at check-in.
Damages or missing items will be charged or deducted from the deposit.

24 – TOURIST TAX

From July 1, 2025: €1.50 per person/night up to 7 nights (minors under 16 excluded).

25 – REGULATION UPDATES

The Management may modify the Regulations at any time; updates will be posted at the entrance and on the website.